“When your work speaks for itself, don’t interrupt.” – Henry J. Kaiser
My Inspirational Quotes and Images page is updated daily.
To see the entire list, please click on this link.
Inspirational Quotes and Images
I invite you to subscribe to my blog, “Behind the Scenes – Life and business tools for a more successful you.” You’ll find the “Email Subscription” box on each page of my blog. If you have any business questions or comments, I’d love to hear from you. Thanks.
“Focus on the solution, not the problem.” – Walter Anderson
My Inspirational Quotes and Images page is updated daily.
To see the entire list, please click on this link.
Inspirational Quotes and Images
I invite you to subscribe to my blog, “Behind the Scenes – Life and business tools for a more successful you.” You’ll find the “Email Subscription” box on each page of my blog. If you have any business questions or comments, I’d love to hear from you. Thanks.
“You cannot do a kindness too soon, for you never know how soon it will be too late.” – Ralph Waldo Emerson
My Inspirational Quotes and Images page is updated daily.
To see the entire list, please click on this link.
Inspirational Quotes and Images
I invite you to subscribe to my blog, “Behind the Scenes – Life and business tools for a more successful you.” You’ll find the “Email Subscription” box on each page of my blog. If you have any business questions or comments, I’d love to hear from you. Thanks.
“Plenty of people miss their share of happiness, not because they never found it, but because they didn’t stop to enjoy it.” – William Feather
My Inspirational Quotes and Images page is updated daily.
To see the entire list, please click on this link.
Inspirational Quotes and Images
I invite you to subscribe to my blog, “Behind the Scenes – Life and business tools for a more successful you.” You’ll find the “Email Subscription” box on each page of my blog. If you have any business questions or comments, I’d love to hear from you. Thanks.
Every Saturday, I update my Recommended Reading list. New topics each week. I think you’ll find my suggestions thought-provoking, inspiring and educational.
To see the entire Recommended Reading list, please click on the link. “Recommended Reading”
*If you’re interested in purchasing any of the books on my Recommended Reading list, for your convenience, I’ve linked all the covers directly to their respective pages on Amazon.*
If you’re interested in a consultation or have questions, please email me at Robert@RobertFinkelstein.com. If you have any comments, please write them below.
Let’s finish up our Top 10 suggestions for providing great customer service. If you value your customers and clients as much as I do, you’ll make an effort to implement all 10 ideas. This is one area of your business that can’t be taken lightly.
9. Are you doing business on Mars? Since the answer is ‘no’, then you must have competition. What are you doing to stand out from the pack? Great customer service is essential to retaining customers and attracting new ones. Is there something you can do that no one else can? Differentiate yourself. How about your follow-up? Whether a sale was made or not, if you have a way to reach out and say ‘thank you’, do it. If you’re just like your competition, you’re not giving your customers or clients a reason to only do business with you. And finally, do the unexpected. Nothing leaves a more lasting positive memory than a company that goes above and well beyond the expected.
10. Let me make a suggestion. No, seriously, let me…or rather, let your customers make a suggestion. When you let them know that their opinions matter, they’ll want to give it. And if you respect their feedback and respond to it, you’ll earn their trust and business. At the very least, you’ll learn what areas might need improvement. Give them an easy way to provide constructive criticism, suggestions and, hopefully, praise. And when you implement changes, ask again. And then…ask again. Keep your customers and clients engaged. Above all else…listen to them. You may not agree, but they’re the ones that keep you in business.
Let me know if my suggestions have been helpful.
If you’re interested in a consultation or have questions, please email me at Robert@RobertFinkelstein.com. If you have any comments, please write them below.
Great customer service doesn’t happen over night…literally. It takes a shift in your thinking, values, training, and culture. But if you choose to make the investment in yourself, your employees and business, and understand the importance of this one critical area, it will pay off more than you know. And I don’t mean just in business. Your life itself will change if you place a greater value on those you and your team interact with.
7. What’s in it for them? Wouldn’t it be nice if your business was the talk around the water cooler…and it was all positive? Great customer service should not be measure by whether or not it yielded a sale. Just being helpful, answering a question, and dare I say…providing a service for free…can lead to many more sales and, through word of mouth…a lot more customers.
8. Extra, extra, read all about it! Whatever extra you can provide, goes a long way. There are so many creative things you can do to impress your customers or clients. Think outside the box. At the very least, throw in some coupons to entice repeat business. Product information, samples, discounts, newsletter, workshops…the list is very long. Whatever you do, as inexpensive as it might appear, the little things can go a long way. And always throw in a smile.
If you’re interested in a consultation or have questions, please email me at Robert@RobertFinkelstein.com. If you have any comments, please write them below.
Thank you for visiting my site. I trust you’ll love it. It’s updated daily, with lots of great life and business tools. Take a look at the my “Inspirational Quotes and Images,” and “Recommending Reading” pages as well.
Please following my updates at NetworkedBlogs
If you’re interested in a consultation or have questions, please email me at Robert@RobertFinkelstein.com. If you have any comments, please write them below.
Okay, I’m back by popular demand. It’s been a very busy couple of weeks, attending two valuable seminars. Always looking to learn more.
Now back to providing great customer service. We’ve covered four important topics so far – (1) Is the customer always right?, (2) Come on, answer the phone!, (3) Go the extra mile., and (4) A promise is a promise. Today, we’ll look at two more equally important elements to this very important aspect of your business.
5. Don’t turn a blind eye! I can’t say I personally like dealing with complaints, but they are unfortunately a part of doing business. Some say, “You can’t please everyone all the time.” Basically, that’s true. Sometimes it’s not even your fault. Life just happens and you’re caught in the crossfire. That being said, there’s no excuse for not trying to please every customer every time. Even if one person walks away disappointed or upset, they may, upon future reflection, realize you did make an effort…and that might just be enough to bring them back again.
6. Welcome to Basic Training! There’s no excuse for a poorly trained team. Granted it takes time, resources and there may be a learning curve, but it needs to happen… especially if there’s contact with the public or clients. If you can’t train them yourself, find someone who can. “I don’t know,” can’t be an acceptable answer. Create the training tools, the methods of delivery…and then empower your knowledgeable team to make “customer-pleasing” decisions. It’s essentially to the success of your business. And I suggest you make great customer service a part of the culture.
If you’re interested in a consultation or have questions, please email me at Robert@RobertFinkelstein.com. If you have any comments, please write them below.
Hello to all my wonderful “Behind the Scenes” blog readers,
As you can see, aside from the Inspirational Quotes and Images page, I haven’t written much this month. For the last two weekends, I have been amerced in two powerful seminars, learning from Ali Brown and Loral Langemeier. As I’ve written in the past, I highly recommend furthering your education…and I practice what I preach. Between the learnings and the networking, both events have been time well spent.
The blogs will resume next week. Thank you for your understanding and support.
Regards,
Robert
