Sunday Observations – Does excellent customer service mean breaking the rules?

customer-service-720168July 26, 2009. Does excellent customer service mean breaking the rules? Some say excellent customer service is a dying art, but I beg to differ. I just experienced four days of “no is not in our vocabulary” kind of attention. If you asked, the answer was always yes…no matter what. Which begs me to ask, “Does excellent customer service really mean breaking the rules?”

To read the rest of this of blog, please click on the link. “Sunday Observations

If you have any questions or comments,
please write them below or email me at Robert@RobertFinkelstein.com.

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