How to Provide Great Customer Service (Part 4)

Great customer service doesn’t happen over night…literally. It takes a shift in your thinking, values, training, and culture. But if you choose to make the investment in yourself, your employees and business, and understand the importance of this one critical area, it will pay off more than you know. And I don’t mean just in business. Your life itself will change if you place a greater value on those you and your team interact with.

7. What’s in it for them? Wouldn’t it be nice if your business was the talk around the water cooler…and it was all positive? Great customer service should not be measure by whether or not it yielded a sale. Just being helpful, answering a question, and dare I say…providing a service for free…can lead to many more sales and, through word of mouth…a lot more customers.

8. Extra, extra, read all about it! Whatever extra you can provide, goes a long way. There are so many creative things you can do to impress your customers or clients. Think outside the box. At the very least, throw in some coupons to entice repeat business. Product information, samples, discounts, newsletter, workshops…the list is very long. Whatever you do, as inexpensive as it might appear, the little things can go a long way. And always throw in a smile.

If you’re interested in a consultation or have questions, please email me at Robert@RobertFinkelstein.com. If you have any comments, please write them below.

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